Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how your search for a high-payout Canadian casino went? This page explains the best way to reach the Online Casinos team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for contacting us. Write to us at [email protected] and a member of our team will read your message personally. We do not rely on automated ticket systems to close out enquiries — every email gets a real response from someone who has actually looked at what you asked.
To help us answer quickly, tell us upfront what your message is about. If it relates to a specific brand featured on the site, mention its name and, where relevant, the offer or rating you're asking about — for example, a query about Betninja's welcome bonus terms or how we scored WinnerIsland against the rest of the field.
What You Can Get in Touch About
- Bonus and payout questions — If a wagering requirement, withdrawal limit, or payout timeframe mentioned in one of our reviews needs clarifying, ask and we'll do our best to point you in the right direction.
- Corrections — Casino offers, terms and licensing details change often. If you notice something on the site that looks outdated — a bonus amount, a rating, a term — flag it and we'll review it promptly.
- Content suggestions — If there's a payment method, software provider, or comparison angle you'd like to see us cover in more depth, we're happy to hear it.
- Partnership or editorial enquiries — Represent a casino brand or an industry publication? Introduce yourself and explain what you're proposing.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, let us know in your message and we will point you towards appropriate support resources rather than casino recommendations.
How We Handle Your Message
Every email is reviewed individually rather than answered with a template. Most messages get a reply within two working days, though enquiries that need fact-checking against a specific casino's terms may take a little longer, since we would rather give you an accurate answer than a fast one.
We keep no record of your message beyond what's needed to respond to it, and we won't add you to a marketing list just because you wrote in.
Before You Write In
A few common questions are already covered elsewhere on the site. If you're weighing up which brand suits you, our guide to trusted casinos outside GamStop restrictions may answer some of what you're after, particularly if you're comparing eligibility and licensing across different sites. For everything else — from how we rank operators to specific queries about a bonus offer — email remains the most direct route.
A Note on Accuracy
Our ratings and comparisons for Canadian online casinos are reviewed periodically, but bonus terms, payout speeds and game libraries can change without notice on the operator's side. If something you experienced at a listed casino doesn't match what we've published, we want to hear about it — reader feedback is one of the ways we keep our coverage current.
Thank you for taking the time to read this far. Whatever the reason for getting in touch, we'll do our best to give you a proper answer.